Thank you for supporting Scotland's original, independent brewery. Due to COVID19, our normal delivery is 48 hours, but there may be some disruption due to factors outside our control.
When buying from our online shop you are agreeing to the following Terms & Conditions:
- You are at least 18 years old and can provide proof of age upon request.
- Delivery to mainland UK only.
- Paypal E-Cheque not accepted.
- We cannot have the courier leave the delivery somewhere for you. Due to the nature of the goods, someone over 18 years of age must be available to receive the goods.
DELIVERY
- All orders will be despatched within 7 days
- Orders are shipped via APC.
- If you are calling the brewery in relation to an order from us please have your order number on hand. This will be on the email you received from us.
- Please supply us with your full name, address.
- If no one is in APC will leave a card instructing how to get your item, you have 48hrs to contact them. If you fail to contact them the item will be returned to us and you will be charged for the return delivery.
- Orders are processed and shipped on a Monday and a Thursday.
- We cannot be held responsible for disruption to shipping caused by industrial disputes, weather, damaged goods, no one being in to receive shipment or any other actions outside our direct control.
- We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product
RETURNS
- You are at least 18 years old and can provide proof of age upon request.
- You are a resident of the United Kingdom.
- Prices are valid at the time of order.
- Full payment must be made prior to despatch of the products, by credit or debit card.
- In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed.
- All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.
- The total cost of your order is the price of the products ordered plus delivery charges.
- By completing the process for an on-line order you are confirming that the credit/debit card being used for the transaction(s) is yours.
- All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
- We do not offer a refund policy.
DAMAGED GOODS
- If the goods arrive damaged, please refuse delivery and contact us. The items will be returned to us and we will send a replacement or offer a refund as soon as possible.
SURCHARGES
Pricing includes delivery to mainland UK. For other geographies a courier surcharge will apply. Broughton Ales reserve the right to charge additional delivery charges for items shipped to remote areas or orders that have been undercharged for shipping. We will contact customers about any additional delivery charges as soon as possible. We will offer a full refund if these charges are not satisfactory.